UX Research, UX Design
SIZE OF TEAM
Team of 6
My team won first place in IBM's Design Sprint competition. We designed a mobile app concept to improve the way students collaborate in a remote environment through inclusion and empathy.
Coastal University is a comprehensive post-secondary institution, offering undergraduate degrees in a broad range of disciplines. As a result, they maintain a diverse and vibrant student body.
International students engaging with the university from their home countries due to the COVID-19 pandemic.
How might we improve the experience of Coastal University students when collaborating as members of virtual teams?
Discovering the Problem Space
of post-secondary students reported
that their courses were delayed, postponed or cancelled.
Source: Statistics Canada
What about International Students?
Source: Latitudes: Teaching International Students Remotely
Our goal is to provide international students with a seamless and collaborative remote education experience, that inclusively understands their needs in order to communicate confidently with their peers.
Starting with Questions...
More frequent and organized group check-ins
Some of the students' frustrations came from infrequent touchpoints with group members as well as unorganized communication taking place via social media apps.
Greater transparency about challenges
Collaborating from behind a screen can feel isolating to some students and may make it more difficult to ask for help when it's needed.
Desire to feel valued and included
International students want to be valuable team members, contribute fairly to team projects and support their teammates.
After collectively brainstorming 30+ potential How Might We questions, we dot-voted and selected one that best aligned with our project goals and user needs.
Users experienced difficulty locating the Toggle and were unsure what the 'Team Updates' label meant
Toggle changed to tabs which are easier to locate and 'Team Updates' label changed to 'Team'
Users had difficulty locating the 'Update your team' button and were unsure what would happen once selected
Button moved to the top of the page. User photo and large plus button added within button element to show that your post will be added to the feed below
Users wanted to see a timestamp, an indication of which posts are urgent and an indication of which posts are unread
Added filter element, timestamps and 'new' and 'urgent' tags
Test me here ➙
Our final presentation to the IBM panel went exceptionally well! We received high compliments on our thoughtful response to the problem space, our excellent use of storytelling and final visual designs.
We were thrilled when we received the news that our solution won first place across Canada. We were so honoured to see our efforts recognized and awarded!
If there was more time available...
Learning to work fast with a new team
Working with a team of designers I had never collaborated with before under tight time constraints taught me the importance of building relationships fast, and adapting to one another's work styles. Our team did an excellent job communicating with one another, offering each other support, and focusing on the team goals and outcomes right from the start.
Copyright 2021. Designed by Rachel Fuhrer